- FAQ — Pulse Deliver
How can we help?
Booking a delivery
Book online at pulsedeliver.site, message us on WhatsApp, or call our dispatch line. You’ll get a confirmation and driver ETA within minutes.
We operate across metro Atlanta and greater Georgia, with same-day service inside the I-285 perimeter and surrounding counties (Fulton, DeKalb, Cobb, Gwinnett, Clayton, and more), plus next-day service to Athens, Macon, Augusta, Savannah, and other Georgia cities.
Documents, parcels, e-commerce orders, and larger freight. Restricted items include hazardous materials, firearms, perishables without a cold-chain arrangement, and any goods prohibited under state or federal law. If you’re unsure, message us before booking.
For pickup, someone needs to be present to hand the parcel to the driver. For delivery, you can pre-authorize a doorman, neighbor, or leave-at-door instruction when you book.
Yes — cancel or reschedule any pickup up to 15 minutes before the driver arrives at no cost. After that, a small trip fee applies to cover the driver’s time.
Tracking & delivery
Every Pulse Deliver shipment comes with a unique tracking code. Enter it on the Track page or check the confirmation SMS/email you received at pickup — you’ll see real-time location updates until delivery.
Same-day within metro Atlanta for pickups scheduled before 2 PM. Standard next-day service across Georgia. Express delivery slots are available for time-critical shipments — book them at the time of pickup for guaranteed delivery windows.
Our driver will call the number on your booking. If you’re unavailable, we’ll attempt redelivery the next business day at no extra cost — or hold your parcel at a nearby pickup point until you can collect it.
Business accounts
Yes. Businesses shipping regularly can open a Pulse Business account with negotiated rates, dedicated dispatch, API integration, and consolidated monthly billing. Contact our team to get set up.
Yes. We have direct integrations for Shopify and WooCommerce, plus a REST API for custom storefronts. Every online order can become a Pulse delivery automatically, complete with tracking pushed to your customer.
Business accounts get a dashboard with delivery volume, on-time rates, per-driver performance, and downloadable monthly statements for your accounting team.
Pricing & payments
Pricing is based on package weight, dimensions, distance, and the service level you choose — standard, express, or same-day. You’ll see the total price at booking; nothing is added later.
All major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Zelle. Business accounts can pay via ACH transfer and are billed monthly in USD. Cash on delivery is available for pre-approved recurring customers.
All Pulse Deliver shipments are insurable at booking. If something goes wrong, file a claim from the Contacts page and our team will follow up within 24 hours.
Still have a question?
